The Holiday Countdown

Frequently Asked Questions

While the Official Rules outline the complete details of this promotion, your question may already be answered below.

What are the prizes for this promotion?

See the Official Rules for complete details.

How many times can I enter the promotion?

You may enter once per day.

How many prizes could I win?

There is a limit of one prize per person per day.

How do I play the instant win game?

Follow the on-screen instructions, on the game page, to find out if you won.

I won the instant win game, but never received an email with more details. What should I do?

Please search your inbox, including your spam folder, for an email from customercare@helloworldfulfillment.com. If you still cannot find the email, please fill out the contact form to let us know so that we can assist.

I got a message that I've already entered today, but I haven't. What should I do?

Make sure you are visiting https://www.tcpholidaycountdown.com/ directly rather than a bookmarked page in your browser. Also, please try to clear cookies and cache on your internet browser.

I think I'm having technical issues. What should I do?

Sometimes it's a simple thing like updating your browser. Check to be sure that you have a modern version of Chrome, Internet Explorer, Firefox, or Safari. Also, you may want to check your browser preferences section to be sure JavaScript is enabled. Clearing your cache and cookies also helps in this instance.

I have recently moved or updated my email address. Can I change my registration information for this promotion?

We apologize for any inconvenience, but due to the number of entries we receive in each promotion, we are unable to change registration information. If you do win a prize during the promotional period and your contact information does change, contact customercare@helloworldfulfillment.com and provide your updated information.

Please Note: We cannot guarantee that we will be able to accommodate your request.

Why can't I use my P.O. Box address to register or claim my prize?

Your home address allows us to identify your residence for eligibility purposes.